WORKERS’ INVOLVEMENT, DECISION-MAKING AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB): EVIDENCE FROM INSURANCE COMPANIES IN KIGALI CITY, RWANDA

Abstract

This study was initiated to examine workers’ involvement, decision-making to constructive organizational citi

zen behavior in Kigali city, Rwanda. The construct was anchored on autonomous decision-making and workers

felt involvement or inclusiveness. The instrumental role of the aforementioned was to bring about organiza

tional citizen behavior; a social capital thinking that leads to organizational spiritualism. Data were collected

through a structured questionnaire and distributed to two hundred and fifty-eight (258) respondents from insur

ance institutions. The data were statistically processed, analyzed and interpreted to give academic meaning to

workers’ involvement, decision-making and how these lead to OCB.

The findings of the research indicated that there is a strong significant relationship between workers’ involve

ment, decision making process and organizational citizenship behavior in insurance companies in Kigali city

Rwanda. The managerial implication is that workers’ involvement triggers active participation and commitment

to organizations’ goals. Also, the autonomy to decision making in relation to their respective job areas becomes

a gate with to organizational success. It was therefore recommended for managers to ensure workers’ involve

ment and participation in decision making